Farm Vet Support + Annual Visit Package

Do I also need Farm Vet Registration?

No. Farm Vet Registration is already included in this package, including your agreed RMP veterinary contact and access to our commercial poultry product range.

What happens during the annual visit?

We review the areas most relevant to your farm. These may include flock health, production concerns, husbandry, biosecurity, vaccination and parasite management. We’ll discuss your priorities and agree on practical next steps.

The visit is a veterinary review. It is not an RMP audit or verification service.

How long is the visit?

The package includes one visit of up to two hours at a farm site chosen by your business. If further time is needed, we’ll discuss this with you. Additional time is charged at the package’s routine hourly rate.

Is travel included?

No. Travel is charged separately and agreed before the visit is booked.

What does the follow-up allowance cover?

You have up to 30 minutes in total by phone or email to clarify recommendations from the annual visit. New health problems, additional investigations and further consultancy are charged separately.

Are prescriptions and vaccine authorisations included?

The fees for preparing prescription and vaccine authorisation documents are included throughout the service year, where clinically appropriate. Medicines and vaccines are additional charges.

The package does not guarantee authorisation of a particular product. Further veterinary assessment may be needed and is charged separately.

Can I call whenever a problem comes up?

You have an established veterinary contact and priority booking access. Clinical consultations outside the included visit follow-up are charged separately. Contact is during normal business hours, and response times depend on urgency and availability.

What if I’m already registered under the $360 option?

If we agree to an upgrade during your current service year, your registration fee will be credited against this package’s price. Your original renewal date remains, so the annual visit must be arranged within the remaining service year.

What if I don’t use the visit or follow-up time?

Included visits and follow-up time must be used within the service year. They do not carry forward, and unused services are not refunded. Please contact us early to arrange your visit.

What if our business operates more than one farm site?

The annual package covers your business. One visit of up to two hours is included at a farm site of your choice. It does not include a visit to every site. Additional site visits and travel are charged separately. Please include all sites in your registration.

The annual fee includes the services listed above. Additional charges apply to:

• Travel: Charged separately and agreed before booking the visit.
• Additional visit time: Time beyond the included two hours, discussed with you and charged at the package’s routine hourly rate.
• Further veterinary work: Additional visits, including visits to other farm sites, clinical assessments, investigations, post-mortems and consultancy.
• Products and testing: Vaccines, medicines, laboratory testing, sampling materials and other products.
• Detailed documentation: Substantial reports, health plans, SOP development and other document work beyond the included visit summary.
• RMP work: Preparation, reviews, amendments, audit support and verification-related work.

The $180 hourly rate applies to additional routine veterinary work. Booked phone or video consultations, urgent work and travel are charged at their own applicable rates.

Prescription and vaccine authorisation document preparation is included where clinically appropriate. Any additional consultation, examination, investigation or visit needed to support an authorisation is charged separately.

View our service rates.

1. Annual fee and coverage
   The fee is $1,285 including GST per business, covering 12 months from the agreed start date. Farm Vet Registration is included. Please provide details of all farm sites operated by the registered business.
2. Acceptance and commencement
   The package begins once we have reviewed your farm’s details, accepted the registration and confirmed the arrangements and start date. Submitting the form does not automatically confirm acceptance or a visit booking.
3. Annual visit
   One visit of up to two hours is included at a farm site chosen by your business. The package does not include a visit to every site. Additional site visits and travel are charged separately. The visit must be booked and completed within the service year on mutually available dates. Please arrange it early enough to allow suitable scheduling.
4. Travel and additional time
   Travel is charged separately and agreed before booking. Additional time on site will be discussed with you and charged at the package’s routine hourly rate.
5. Written recommendations
   A concise summary of the annual visit’s findings and agreed actions is included. Detailed reports, substantial document reviews and additional plans or procedures are charged separately.
6. Follow-up allowance
   Up to 30 minutes in total by phone or email is included to clarify recommendations from the annual visit. This allowance does not cover new clinical problems, further investigations or additional consultancy.
7. Prescriptions and vaccine authorisations
   Document preparation fees are included throughout the service year where clinically appropriate. All prescribing and authorisations remain subject to veterinary assessment and applicable requirements. Additional consultations, examinations, investigations or visits needed to support prescribing are charged separately.
8. RMP arrangements
   Sam may be named as your farm’s veterinary contact by agreement. RMP preparation, document reviews, amendments, audits and verification are not included.
9. Additional veterinary services
   Additional routine veterinary work is charged at $180 per hour during the service year. Booked phone or video consultations, urgent work and travel are charged at their own applicable rates.
10. Products and testing
    Vaccines, medicines, laboratory testing, sampling materials and other products are charged separately.
11. Availability and scheduling
    Contact is during normal business hours. Appointments and responses are subject to clinical urgency and availability. The package does not provide a 24-hour service or guarantee immediate responses or emergency attendance. If a visit needs to be rescheduled, please contact us as early as possible.
12. Farm information
    You must provide accurate information and keep us informed of relevant changes to ownership, contact details, farm sites, flocks or management that may affect our advice or authorisations.
13. Payment and renewal
    Payment is by invoice under the payment terms shown on that invoice. Renewal arrangements and the applicable annual fee will be confirmed with you. Completing a renewal form does not itself confirm renewal.
14. Unused services, cancellation and refunds
    Annual fees are non-refundable if you cancel or choose not to use the package. Unused visits and follow-up time do not carry forward and cannot be exchanged for cash or other services. No partial refund is offered for unused inclusions or an unused portion of the year. This does not limit any rights or remedies that cannot lawfully be excluded.
15. Upgrades from Farm Vet Registration
    Upgrades require our agreement and availability. The registration fee paid for the current service year will be credited against the package price. The original renewal date remains unchanged.