FAQ
Veterinary Services
Where are you based, and what areas do you service?
Avian Empire is based in South Auckland, but our poultry veterinary services are not limited to the Auckland region. We provide telemedicine services throughout New Zealand and can travel for on-farm veterinary work. Contact us to discuss your location and requirements.
What veterinary services do you offer poultry operations?
We provide veterinary services for commercial and semi-commercial poultry operations, including telemedicine consultations, on-farm veterinary visits, flock health investigations, diagnostic testing, disease management, biosecurity and preventative health planning.
Do you provide on-farm veterinary visits?
Yes. Our poultry veterinarian can visit farms where an on-site assessment, examination, sampling or investigation is required.
Do you offer telemedicine?
Yes. We offer telemedicine consultations by phone or Zoom. These are useful for discussing flock health, results, treatment plans, management concerns and other matters that can appropriately be handled remotely.
Do you provide ongoing veterinary support?
Yes. We can work with operations on an ongoing basis to provide veterinary oversight, preventative health planning, diagnostics, treatment planning and support as required.
Diagnostics & Flock Health
What diagnostic testing do you offer?
We can arrange a range of diagnostic testing for poultry operations, including faecal testing, PCR testing and other laboratory investigations. Testing can be incorporated into disease investigations, flock monitoring and preventative health programmes.
Can you investigate flock health or production problems?
Yes. We can investigate increased mortality, disease, changes in production, recurring health problems and other flock concerns. Depending on the situation, this may involve telemedicine, an on-farm investigation, diagnostic sampling or laboratory testing.
Can you help develop a flock health and biosecurity programme?
Yes. We can work with your operation to develop practical flock health, disease surveillance, parasite management and biosecurity programmes appropriate to your production system and level of risk.
Can you help with Risk Management Programmes (RMPs)?
Yes. We can provide veterinary input and support for poultry operations working under Risk Management Programmes, including areas relating to flock health, disease management, veterinary medicines, biosecurity and other veterinary components of your programme.
Becoming a Client & Booking
How do I become a poultry veterinary client?
Send us a quick email to poultry@avianempire.co.nz and we will get back to you with all the details.
How do I speak with your poultry veterinarian?
You can book dedicated veterinary time through our website. Telemedicine appointments are available in 30-minute and one-hour sessions by phone or Zoom.
How do I arrange an on-farm visit?
Contact us by email with your location, operation details and what you require assistance with. We can then determine the most appropriate veterinary support and arrange an on-farm visit where required.
RVMs (Restricted Veterinary Medication)
Can you prescribe Restricted Veterinary Medicines (RVMs)?
Yes. Our poultry veterinarian can prescribe and authorise RVMs where the appropriate veterinary requirements have been met. This includes ensuring we have sufficient knowledge of your operation and the animals under our care to make an appropriate veterinary decision.
Do you carry and dispense veterinary medications?
Yes. We carry a range of veterinary medications commonly required by our poultry clients and can dispense these when appropriately authorised by our veterinarian. If we do not carry a particular medication, we can discuss other supply or prescription options where appropriate.
Do I need a consultation before you can prescribe medication?
In most situations involving RVMs, our veterinarian needs sufficient current information about your flock and operation before medication can be authorised. Depending on the circumstances, this may involve a telemedicine consultation, review of your existing veterinary records, diagnostic testing or an on-farm visit.